Shipping policy

Shipping Policy

Thank you for shopping with Sunny Tails! We are committed to getting your order to you as quickly and smoothly as possible.

Processing Times

Orders are typically processed within 2–5 business days. During high-volume periods, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated shipping times within the United States are typically 3–7 business days after processing.

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors outside of our control.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. Sunny Tails is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at SunnyTailsSupport@gmail.com and we will do our best to assist you.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.

Contact

For any shipping questions, please contact us at:

SunnyTailsSupport@gmail.com